Unify Openscape/

We know your customer habits

The retail landscape is changing. Online sales had been soaring before Covid-19, and in one survey 51% of UK consumers said their buying behaviour would change as a result of the pandemic.

That’s not just younger generations. Shoppers aged 55 and over are expected to spend £14.45 billion online this year, and 87% of all consumers now begin product searches online, even if they end up making purchases in-store.

Of course, well-laid-out and welcoming stores are still a crucial part of the retail experience, especially when it comes to food. But consumers are increasingly favouring a multi-channel approach, mixing physical and virtual shopping as time, location and circumstances dictate.

That makes your communications more important than ever. Your customers value fast and friendly interactions – it’s part of your brand proposition. And as retail becomes more complex, the ability of your head office, store and warehouse teams to communicate and collaborate efficiently becomes ever more essential.

OpenScape is a moving target

Unify OpenScape lets your people talk to customers, suppliers and other team members clearly, efficiently and via the channel of their choosing, whether they’re just down the corridor or on the other side of the country. This cloud-based solution is flexible, scalable and highly cost-effective.

OpenScape Business is next generation Unified Communications (UC), boasting carrier grade reliability, lock-tight security and 100% failover support. The platform is continually evolving, meaning that you’re never behind the communications curve. OpenScape seamlessly integrates with Microsoft Teams too; combining video, screen share, file sharing and chat into one elegant communications and collaboration solution that keeps your team talking.

We are OpenScape specialists

IC Group is an expert Unify partner, so we know how to identify and implement the best features and applications for your specific business’ needs.

We’ll undertake a full review of your current network and communications estate, with the aim of identifying cost savings and more effective ways of working. We’ll answer any questions you have on how a cloud-based OpenScape deployment will make your communications more efficient. We’ll make sure flexibility is built into any solution we provide too, offering you greater mobility and scalability, to ensure a future-proof package that will be just as effective in the years to come.

We’re happy to arrange a demonstration of OpenScape at any time that’s convenient to you. IC Group is also headquartered in Preston, so if you need us, we’re only just up the road!

We are reactive to change

We’ll create the bespoke contract that’s right for you, but at its core will be our commitment to ensure your communications system is always operating at peak performance. If it ever slips below that level, we’ll identify and resolve the issue as quickly as possible. Our comprehensive Service Level Agreements and proactive monitoring policy provide complete peace of mind, and we run a central service desk – available around the clock – as your single point of contact in the event of a problem.

Why IC Group UK/


Services designed to ensure your communications continue to run efficiently no matter what.


A comprehensive range of telecommunications & connection services, systems and solutions.

Contact Us

We would love to hear from you by phone, email, post or in person.