17 Mar Supporting Your Remote Workforce
In the last decade, the technology businesses use to connect to the wider world has developed at an incredible pace.
The introduction of online collaboration tools such as Microsoft Teams has made it far simpler for geographically separate teams to work seamlessly together. The surge in social media for businesses and increased streaming resolutions have pushed businesses to rely even more on their connectivity.
Ensuring businesses have the agility to enable both remote and flexible working is becoming a higher priority for businesses of all sizes and scopes. Operations need to evaluate their connectivity and working policies to ensure they have the resources to enable the transition to a cloud-based system to further support their remote workers.
Key Points For Agile Business Success
To design and implement a platform that supports an agile workforce, businesses need a solution that:
- Leverages next-generation technology to provide the flexibility and scalability to succeed.
- Reduces ongoing operational and maintenance costs whilst offering businesses a higher level of functionality and services.
- Provides sufficient voice and data bandwidth for remote workers.
The ageing ISDN system that most know as ‘landlines’, has always been considered inflexible and will be deactivated between now and 2025. SIP trunking is the natural successor to ISDN and provides businesses with the functionality required to adopt a flexible working policy.
SIP trunks act as the link between your office telephone system and the cloud-platform that operates your telephony. Trunks enable businesses to efficiently respond to seasonal voice capacity requirements and provide extra functionality like instant messaging and video calling. Calls can be rerouted across multiple devices to reach remote workers when out of the office, further enabling workforces to be more agile in their policies.
Especially for businesses with multiple sites, internal calls become significantly cheaper, as they only use your internet connection, rather than a specific telephony connection that would also be charged for in line rental, as well as calling.
As lines are usually charged per user, with a bundled number of minutes, ongoing costs are also lower than existing solutions. Plus, budgeting is far easier and more predictable.
All too often, remote workers are supplied with a standard broadband connection or tasked with using/securing their own home connectivity. However, this approach almost always results in sub-par call quality and can push staff to switch back to using personal mobiles and charging the costs back to the business.
Instead, it is vital that businesses choose a connection that properly balances voice and data traffic for the optimum performance of both services. This approach results in fewer dropped calls that create a negative experience for employees and customers alike.
As experienced and established communication providers, IC Group has extensive knowledge of both legacy and current communication systems. Since 1999, we have gained a reputation for quality, service and technical expertise, so you know the solutions we recommend are right for your business. Contact us on 0330 055 7137 or email us to discover how we can enable your business to save money, increase its agility and remain competitive.