IC Group’s Contact Centre solutions allow today’s digital – savvy customers to communicate via web chat, email, social media, telephone or video call. These features are now an essential part of an effective contact strategy.
• Multi-channel • In-bound & out-bound • IVR
Inbound Contact Centres
Multi-channel contact centre systems route, track and help resolve customer contacts – however they reach you.
Outbound Contact Centres
Seamlessly manage calling records, agent workflow and campaign strategies in your contact centre, so that you can build even stronger relationships – all while keeping costs down.
Interactive Voice Response
Enable your customers to access and manage their own service experience – and ultimately resolve their queries at a fraction of the usual cost.
Cloud Contact Centres
With a Cloud Contact Centre, you can run a call centre without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.
Work Force Management
Through our partnerships with industry leaders, we can enable your contact centre to analyse agent performance, evaluate staffing levels, reveal customer trends and capture permanent recording of customer interactions
Services designed to ensure your communications continue to run efficiently no matter what.