IC Group’s Contact Centre solutions allow today’s digital – savvy customers to communicate via web chat, email, social media, telephone or video call. These features are now an essential part of an effective contact strategy.
• Multi-channel
• In-bound & out-bound
• IVR
Inbound Contact Centres
Multi-channel contact centre systems route, track and help resolve customer contacts – however they reach you.
Outbound Contact Centres
Seamlessly manage calling records, agent workflow and campaign strategies in your contact centre, so that you can build even stronger relationships – all while keeping costs down.
Interactive Voice Response
Enable your customers to access and manage their own service experience – and ultimately resolve their queries at a fraction of the usual cost.
Cloud Contact Centres
With a Cloud Contact Centre, you can run a call centre without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.
