27 Mar How to maximise technology adoption among staff
We live in a fast-moving world, and smaller businesses can’t afford to get left behind. As such, investing in new technologies is a key driver of success for SMEs, enabling organisations to stay relevant and competitive, in the midst of larger operations.
Whilst this doesn’t mean you have to invest in every new tech platform that arrives on the scene, doing nothing is not an option. Implementing new tech can offer huge opportunities for increased efficiency, customer satisfaction, and even long-term cost savings.
But all the investment in the world is worth nothing, unless you bring your team with you. After all, ensuring that your team can take advantage of all a platform’s features is equally as important as introducing the platform itself!
Work out your pain points
If you really want to maximise technology adoption, the journey starts long before the tech is up and running. Before you invest, carefully work out what your struggles are and what you need the end result to be.
It’s likely you’ll already know what the issues are, but from experience, it’s always worth holding a proper consultation to identify what your team needs most and collate any pain points that you may not have experienced.
Maybe your current tools aren’t flexible enough and in the modern world, being tied to a desk phone is likely to cause problems. Whatever your issues are, the best way to maximise technology adoption among staff is to make sure you’re giving them a solution to the problems your team face every day.
Find the right tools for the job
The next step is simple; arming your staff with the tools to eliminate those pain points but that doesn’t mean having to scour the market to find the most expensive, all-singing-all-dancing tech out there. Your teams’ adoption of a new platform is likely to go a lot more smoothly if the tools you invest in can easily integrate with the systems that your staff are already comfortable working with.
For example, a study last year showed that 85% of Brits surveyed have a smartphone – and given the age range of respondents was 16-75, it’s safe to say we’re now living in the smartphone society. The flexibility these devices offer means using smartphones at work is a widespread practice, despite staff using their own devices raising serious security concerns.
Make the purpose clear
You’ve done your research, measured your costs, and now you can’t wait to reap the benefits. But even in a small team, it’s important to include everybody in the team to discuss the reasons for, and benefits of, your new communications solution.
Digital transformation should always be centred around the desired outcomes. If you want to maximise technology adoption among staff, making it clear what the relationship between your new investment and the outcome will help.
Training and support
Even if your staff are digital natives, you can’t assume that they will take to the new technology easily. Implementing a company-wide training program is a short-term investment with long-term benefits. Ideally, this should start before the roll-out of your new tech, so you can hit the ground running.
During any training stages, it’s highly possible that you and your team will need extra support. To ensure you have the all the help you need, it’s important you have the right support materials and how-to-guides to-hand and access to customer service helplines 24/7, 365 days a year. This way you can implement new technology smoothly and quickly resolve any issues that you may stumble across along the way.
Minimise future disruption
It’s true that transitioning to new tech can have a knock-on effect on productivity, as staff learn to adapt to new systems and ways of working. But with the right solution and infrastructure in place, once you’ve confirmed your approach to technology adoption, you won’t want to have to repeat the process every time your business grows, and you need an additional system.
Future-proof, scalable technology solutions are therefore likely to be your best bet, meaning you can implement all the necessary changes in small and easily digestible chunks. Not only is this an agile solution, but it will also help your team adapt at a manageable and non-disruptive pace.