03 Aug Find an experienced opinion that you can trust
The past 4 months have made us all reassess our technology, connectivity, flexible working policies, and even whether or not businesses even need a central office! But all these questions need answers and most businesses can’t answer them by themselves. That’s where IT and telecoms experts, like us come in.
We have first-hand experience in designing, building, and supporting solutions on a global scale, with our managed services deployments, unified communication systems and Wide Area Networks and we know there is no such thing as a one-size-fits-all connectivity solution.
Technical and product knowledge are, of course, both massive factors in the effectiveness of any telecommunications solution and, as accredited partners of high-performing brands like Avaya, Mitel, NEC and Unify, we can identify the right solution for a particular need and the best method of implementing the solution and long-term targets and reporting to ensure a strong ROI years down the line.
Our proven track record includes on-time delivery for multiple NHS trusts, multi-national corporations, and school federations. Each have required their own bespoke solutions, addressing their own individual pain-points and only through honest and open dialogue, have we been able to discover and resolve those issues.
With so many aspects of a business’ operation now relying on robust internet access, we can help businesses find the right direction in a multitude of areas of operation.
ICGroup UK are experts in:
- Network Design & Configuration
- Cloud Readiness Assessment
- VoIP, hosted telephony & collaboration
- Project Delivery & Management
- Vulnerability Assessments
- Cyber Essentials Assessments
What we deliver:
- Coordination of all services
- Ownership of contractual SLAs
- All customer services issues
- Creation of technical documentation
- Delivery of Service review meetings
- Key ITIL Processes
- Ticket & event data trend analysis
- Management reporting and metrics
- Customer service improvements
- Reduction in support tickets
What’s more, by partnering with ICGroup UK, there’s only ever one escalation point for all questions and technical issues, which is one of the most asked-for features from new connectivity or UC customers – A single, simple point of contact for anything relating to internet usage and technical support.
That’s why our customer service team and engineers are all trained in the variety of products and solutions we supply, enabling them to identify your issue efficiently and ensure we provide the quickest resolution.
So, whether you just need an expert to bounce ideas off, or someone to walk with you through every step of your digital transformation journey, ICGroup UK is here to help. Get in touch by calling 0330 055 7137 or sending us a message, and we’ll get back to you.