The timely, efficient and cost-effective solution for King’s unreliable phone system was all the proof needed for Paul to decide that working with IC Group was the right decision to make.
Original issue aside, IC Group’s exceptional customer services were a massive draw for Paul and the school, knowing that they would be supported by an in-house team of dedicated remote & field technicians, to resolve any future issues they may have.
Plus, the ticketing system would provide far greater visibility and transparency into current issues. Allowing Paul, and his team, to quickly update themselves on a ticket’s progress without having to go through the usual phone-based channels.
This would prevent Paul’s team from being left on hold, waiting for an operator who would then have to spend time investigating the issue before being able to provide an update.